Front Office vs Back Office BPO

     Business Process Outsourcing (BPO) separates operational tasks into front office and back office functions. Both functions are vital to the success of any business organization. Business Process Outsourcing can be framed as front office vs back office BPO and it illustrates how enterprises use outsourcing to offload customer-facing and internal operations for increased efficiencies. Whether you're a business owner wanting to pursue outsourcing or you're a professional in the business process outsourcing field, you must understand the difference between front office and back office BPO. In this article, we will look at the differences, roles, and impacts of front office vs back office BPO through a series of questions. Let's take a look at the functions of front office and back office outsourcing and their roles in our the landscape of modern business. What is Front Office BPO? Front office BPO means outsourcing different tasks ("processes") where customers ...